Privacy Policy

Welcome to Just Sourced. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our property matching service.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you register on the website, express interest in obtaining information about us or our properties, or otherwise contact us. The personal information we collect may include:

• Name, email address, telephone number, and postal address
• Property preferences and requirements
• Financial information related to property purchases (only when necessary)
• Login credentials for your account
• Communications and correspondence with us
• Feedback and survey responses

We also collect certain information automatically when you visit our website, including:

• IP address and browser information
• Device information (type of device, operating system, etc.)
• Pages viewed and interactions with our website
• Referral source and entry/exit pages
• Date and time of visits

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our website and services
• Match you with properties that meet your criteria using our AI technology
• Improve, personalise, and expand our website and services
• Understand and analyse how you use our website to enhance user experience
• Develop new products, services, features, and functionality
• Communicate with you, including for customer service and providing property updates
• Send you emails and notifications about properties, services, and events
• Process transactions and manage your account
• Find and prevent fraud, and respond to trust and safety issues
• Comply with our legal obligations and enforce our terms of service

3. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. These technologies help us to:

• Remember your preferences and settings
• Understand how you interact with our website
• Provide a personalized experience
• Analyze website traffic and performance
• Improve our services and marketing efforts

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. For more information about the cookies we use, please see our Cookie Policy.

4. Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analysing how our service is used. These third parties include:

• Property data providers and verification services
• Payment processors and financial institutions
• Customer relationship management systems
• Email and communication platforms
• Analytics providers and advertising networks
• Cloud hosting and storage services

These third parties have access to your personal information only to perform these tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose. We ensure that any third-party service providers we use are GDPR-compliant and maintain appropriate security measures.

5. Legal Basis for Processing Personal Data

Under the UK GDPR and EU GDPR, we process your personal data on the following legal bases:

• Consent: Where you have given us explicit consent to process your data for specific purposes
• Contract: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract
• Legitimate Interest: Processing necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms
• Legal Obligation: Processing necessary to comply with our legal obligations

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you request to delete your account, we will delete your personal information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our terms of service, and/or comply with legal requirements.

7. Data Security

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We regularly review our security measures and update them as appropriate to ensure the continued security of your data. Our security measures include:

• Encryption of data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and vulnerability testing
• Staff training on data protection and security
• Physical security measures for our premises and systems

8. Your Data Protection Rights

Under the UK and EU data protection laws, you have the following rights:

• Right of Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal information in certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Object to Processing: You have the right to object to our processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes data protection laws.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within one month.

9. International Data Transfers

We are based in the United Kingdom and process data primarily within the UK and European Economic Area (EEA). However, some of our service providers may be based outside the UK and EEA, which means your personal data may be transferred to countries with different data protection laws.

When we transfer your personal data outside the UK or EEA, we ensure that appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses approved by the European Commission or UK authorities, or other legally approved mechanisms.

10. Children's Privacy

Our services are not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make material changes to this policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Last Updated: 5th May 2024